Shipping And Delivery
Techwave has collaborated with industry-leading players shipping and logistics partners to ensure that your orders are delivered securely and on time.
Need help placing an order? You can contact us directly on WhatsApp via! +254 759 857 032
Techwave has collaborated with industry-leading players shipping and logistics partners to ensure that your orders are delivered securely and on time.
We currently deliver both within the Greater Nairobi Metropolitan Area and the rest of Kenya. For orders out of Nairobi, we have provided a comprehensive list of pickup points in different counties for you to choose from.
Delivery timelines are calculated by taking the estimate shipping (when order processing at the warehouse is complete and ready for dispatch) date and adding the transit time (the time it takes a package to travel from the hubs to Buyer destination address within Nairobi). This will differ based on the shipping service choice made by the buyer. The transit time-period is calculated strictly using business days, which excludes Sunday and Public holidays. Cutoff time for delivery – 2.00 pm (After 2.00 pm goes next day delivery)
Delivery costs are typically KSH 300 for orders below KSH 5,000. However, for orders above this delivery is free.
The following definitions clarify common terms used in this policy and throughout our site.
| Term | Meaning |
|---|---|
| Buyer | An individual or business that places an order to purchase products from Techwave. |
| Seller / Techwave | The company offering products for sale and responsible for order fulfilment. |
| Order | A confirmed purchase request made by the Buyer for one or more products. |
| Delivery / Transit Time | The period between dispatch from our warehouse and arrival at the Buyer’s chosen address or pickup point, measured in business days. |
| Pickup Point | A designated location where Buyers may collect their orders instead of home delivery. |
| Return Window | The timeframe during which a Buyer may return an item under our returns policy. |
| Refund | Reimbursement of the purchase price following an eligible return or cancelled order. |
| Defect | A fault or damage that was present on delivery and materially affects the product’s functionality. |
| Personal Data | Any information that identifies or could identify an individual, which you may request access to, correct, or delete subject to applicable law. |
No fake products with money back guarantee
Instant returns on unsatisfactory products upon delivery
Same day delivery promise within Nairobi,
Mombasa, Nakuru, Kisumu
Selected pickup points for convenience
Pay with debit card, M-PESA or credit card
Compare products for easy purchase
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