TechWave — Return & Refund Policy

1.These Terms

• These are the terms and conditions on which we, Techwave, a public listed company registered and incorporated in the Republic of Kenya will facilitate the supply and delivery of products and services (“terms” or “contract”) in the Republic of Kenya.
• Please read these terms and conditions carefully before you submit your order to us. These terms tell you who we are, how we provide products to you, how you and we may change or end the contract or what to do if there is a problem with your order and other important information.
• By accessing the website, you confirm and agree that you understand and accept these terms which are legally binding upon you and create a contract between you and us

• You acknowledge that the products displayed on this website are not owned or manufactured by us but by third party suppliers
• The images of the products on our website are for illustrative purposes only as provided by third party suppliers. Although we have made every effort to have the products displayed accurately (including the colours), we cannot guarantee the image fully reflects the products and as such, your product may vary slightly from those images.
• The packaging of the product may vary from that shown in images on our website.
• If we are making the product to measurements you have given us you have a responsibility to ensure that the measurements are correct.

• Prices of products (which may or may not be inclusive of applicable taxes) will be indicated on the order pages when you place your order
• You are sole responsibility for all legal and regulatory obligations including tax obligations arising from placing an order for a product on our website..
• We accept payment for the products by way of mobile money M-PESA payments or any other designated mode of payment indicated on our website.

• You shall order and pay for the products using the procedure specified on this website
• The costs of delivery will be as displayed to you on your website
• If the products are one-off services, the services will begin on the date set out in the order.
• We are not responsible for delays outside our control. If the supply of the products is delayed by the supplier, courier or an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
• If no one is available at your address or any other address provided by you to take delivery we will notify you of how to rearrange for delivery.
• If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may terminate the contract in accordance with clause 8 below.